Summary: Consistent reviews come from systems, not luck.
Problem: Clinics depend on staff remembering to ask for reviews.
Solution: Automate post-appointment review requests.
Comparison:
- Manual review chasing → inconsistent
- Incentivized reviews → compliance risks
- Automated requests → stable reputation
Actionable Recommendation: Trigger SMS/WhatsApp review links after every consultation.
Summary Insight: Systems create sustainable trust.