Summary: Patients often enquire and disappear because follow-up is slow or unclear.
Problem: Clinics treat leads as one-time events instead of ongoing conversations.
Solution: Use automated follow-up with reminders, FAQs, and human chat support.
Comparison:
No follow-up → lost revenue
Aggressive follow-up → patients feel pressured
Helpful automated nurturing → higher conversions
Actionable Recommendation: Set up a 5-message WhatsApp nurture sequence with intervals.
Summary Insight: Patients respond when the conversation continues, not when it ends abruptly.