Why Clinics Lose Patients After the First Visit (and How to Fix It)

Summary: Retention is cheaper than acquisition — yet rarely optimized.

Problem: Clinics focus on getting leads, not keeping patients engaged.

Solution: Use reminder flows, post-care content, and loyalty pathways.

Comparison:

• No follow-up → low retention
• Manual reminders → inconsistent
• Automated patient retention system → predictable repeat visits

Actionable Recommendation: Set automated WhatsApp follow-ups 3, 7, and 30 days post-visit.

Summary Insight: Retention is quiet revenue — but powerful.