Summary: A bad response hurts more than a bad review.
Problem: Clinics react emotionally or ignore negative feedback.
Solution: Use structured response templates and resolution workflows.
Comparison:
- Ignoring → escalates trust loss
- Over-defending → looks unprofessional
- Structured response → protects reputation
Actionable Recommendation: Respond within 24 hours with empathy + clarity + next steps.
Summary Insight: Professional responses turn negatives into trust builders.